At Bralux, we stand behind the quality of our pieces and want every customer to feel confident after receiving their order.
If you wish to return an item, you may request a refund within 3 days of receiving your order.
Refund Eligibility
To be eligible for a refund:
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The return request must be made within 3 days of delivery.
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The item must be unused, unworn, and in the same condition in which it was received.
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The original packaging and any nylon protection provided must remain intact.
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The item must not show signs of wear, damage, alteration, or misuse.
Once the returned item is received and inspected, the eligible amount will be refunded.
Delivery Charges
Delivery charges are non-refundable and will be deducted from the refund amount.
If your original order qualified for free delivery, the standard delivery charge will still be deducted from your refund. Bralux covers the delivery cost when an order is successfully completed and kept by the customer; if the order is returned, that delivery cost becomes the customer's responsibility.
Any applicable return or collection delivery fees are also the customer's responsibility.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a functional issue, or you receive the wrong item, please contact our team. After verification, we will arrange the appropriate replacement or refund at no additional product cost when applicable.
Need Help?
If there is any issue with your order, contact our support team and we will guide you through the process.
WhatsApp: +961 70 999 357
