Exchanging Policy

At Bralux, we are committed to simplifying our exchange policies for the convenience of our customers. Here's a clear overview of our exchange policy:

  1. Exchange Timeframe: Customers are encouraged to contact us for exchanges within a maximum timeframe of 7 days. For special cases, such as travel, please reach out to our customer service to discuss your situation. Chat on WhatsApp +961 76 735385

  2. Eligible for Exchange:

    • Stones Bracelets: Eligible for exchange
    • Necklaces: Eligible for exchange
    • Card Holders: Eligible for exchange

  3. Not Eligible for Exchange:

    • Leather Bracelets: Unfortunately, leather bracelets are not eligible for exchange.

  4. Condition of Product: To facilitate an exchange, the product must be in the same condition as when it was received.

Please note that the customer will be responsible for the shipping fees.

We value your satisfaction and aim to make the exchange process as straightforward as possible. If you have any questions or concerns regarding our exchange policy, feel free to contact our customer service team.