FAQ

Frequently Asked Questions

Answers to the most common questions from over 20,000 satisfied customers.
Do you provide a warranty for your products? +
All our items come with a lifetime warranty. You can contact us anytime if you face any issue.
Do you have a resizing option? +
Yes, we offer resizing for all products. So even if the size isn’t perfect, we’ll fix it for you.
Can I shower, swim, or put perfume on my product? +
Silver pieces are fully resistant to daily wear, including water. Our gold-plated items use high-end plating to resist fading — but like all jewelry worldwide, direct perfume exposure over long periods can affect color. To protect your jewelry for a lifetime, we advise avoiding perfume directly on it.
Are your materials genuine? +
Yes, we only use genuine leather and top-grade natural stones — no fakes, no compromises.
Are your items packed as gifts? +
Yes! All our pieces come in our signature $7-worth gift packaging — free of charge.